SHIPPING

MIDGETgiraffe ships Priority Mail through the United States Postal Service.

Packages are shipped within 2-4 business days after placement of order. For ex., if an order is placed April 15th, the order will be shipped between April 16-17 end of day.

Delivery time can take 3.5 business days

MIDGETgiraffe is proud to partner with ​Route​, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*​Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.


EXCHANGES

For exchanges or additions to your order, please email us at support@shopmidgetgiraffe.com and include your order #. As long as the preferred item is available, we will gladly fulfill your request before shipment be it that we’re notified within 24 hours from initial order and/or before order is shipped-whichever is first.

For exchanges after receipt of your item, please follow the return policy to return. Send us an email referencing your order # and the replacement item. Upon receipt of the item in mint condition, we will ship out the replacement.


RETURN POLICY

International Returns

  • We do not accept international returns at this time
  • MIDGETgiraffe is not responsible for any customs fees/fines charged on any international shipments.

U.S. Hassle-Free Returns:

Return procedure

You’re probably here because your AMAZINGLY HOT MIDGETgiraffe purchase did not fit or it just wasn’t your flavor. No worries, our return policy is unbelievably easy!!!

We accept all returns within 7 business days of receiving your item(s). We will not honor any returns, for any reason after the 7 business day grace period! Please be aware that we cannot accept item(s) damaged, washed or altered in any way. For returns, please return to the below address:

MIDGETgiraffe

P.O. Box 708

Bloomfield, NJ 07003

So that we know which fashionista is returning their item(s) please do not forget to enclose a printed copy of your emailed invoice inside the package.

 
Refunds and Processing

  • Refunds will be processed within 7 to 10 business days after we receive your return.
  • Original shipping charges are non-refundable.

SALE ITEMS are Final sale and non-refundable

All jewelries are final sale and are not eligible for refunds or exchanges.

If you have any further questions we are beyond excited to help, contact us 24/7 via email support@shopmidgetgiraffe.com. We respond within 48 hours.